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• US$ is the required form of currency for orders shipping from our U.S. warehouse and accepted forms of payment are:
         
  credit cards, cash, check, COD or Money Order.
• CAN$ is the required form of currency for orders shipping from our Canadian warehouse and accepted forms of payment are: credit card (VISA or MasterCard), cash, check, or money order.
• COD orders are only available from our U.S. warehouses. There is a $6.00 charge for COD orders.

MINIMUM ORDER

• There is a non-refundable $5.00 service charge for orders mailed within the United States under $50.00.
• There is a non-refundable CAN$5.00 service charge for orders under CAN$50.00 mailed within Canada.
• There is a non-refundable $10.00 service charge for orders mailed outside the United States and Canada under $50.00.

PROCESSING

• For orders shipping from our North Carolina warehouse, orders will normally be shipped by the following business day (excluding weekends and holidays).
• For orders shipping from our Canada warehouse, orders will normally be shipped by the following business day (excluding weekends and holidays). Table orders normally ship within two business days.
• International orders are shipped on Tuesday and Friday (excluding holidays).
• Should an item be out-of-stock, you will have the option to cancel the item or place it on backorder. For any items that you leave on backorder, we will provide you with an estimated time of arrival. The item(s) will automatically ship to you when they are available. Prior to their arrival, you will be able to order additional items to ship with your existing backorder. Any discounts applied to the original order are not applicable to the newly added items.

TABLE SHIPMENTS

• All tables are shipped Monday-Friday by motor freight carriers and you are required you to be present when the table is delivered.
  
• Due to the size of the truck, freight companies may be unable to access certain residential areas. If you feel that your required destination is such, please contact us prior to placing your order.
  
• Tables will be delivered curbside via a special truck with a hydraulic lift at no additional charge. Some restrictions may apply.
  
• Additional services can be provided by the freight company at an additional charge such as:
  
• Two-Man Delivery - if you are physically unable to assist the driver, the freight company can send a two man crew
  
• Inside Delivery - if you require assistance transporting your table to a carport, garage, etc.
  
• Please notify the freight company should you require any of the above services.
  
• Freight companies will not assist in transporting tables up or down steps or help in assembling the table. If you require such assistance, you should contact a local Home Delivery Carrier or Moving and Storage Company and inquire about their services prior to ordering your table.
  
• We will notify you once your table has been shipped and provide you with the PRO (tracking) number and the local terminals phone number. You are responsible for scheduling a delivery time with the freight company.
  
• Should you need to change the ship to address for any reason once the table has been shipped, an additional charge will apply.
  
• Most freight companies require a four hour window delivery time. If the freight company is late for delivery, please contact them directly.
  
• Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
  
• Once the table has been removed from the truck, and while the driver is still present, inspect the table for any damage.
  
• Table damage must be noted on the Delivery Receipt at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note “Subject to Inspection” on the delivery receipt. If the driver will not allow you to make this notation, refuse the shipment.
  
• For any concealed table damage found after the delivery, you must notify the freight company within ten days of delivery to ensure proper credit.
  
• If you find your table has concealed damage, do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging.
  
• Tables cannot be shipped COD.
  

• Custom-made rackets are non-returnable and non-refundable.
• Rackets are assembled at no extra charge.
• To get the cost of a custom-made racket, add the cost of the blade and the rubber sheet(s).
• To comply with ITTF regulations, one side of the racket must be red and one side must be black.
• Custom-made rackets cannot be sent COD.
• Custom-made rackets must ship from our North Carolina warehouse.

DISCOUNTS

• 5% for orders > $130 on orders shipped from our U.S. warehouses (excluding tables and robots).
• 5% for orders > CAN$130 on orders shipped from our Canada warehouse (excluding tables and robots).

• 30 day warranty against factory defective merchandise.
• Tables include one, two, or three year warranty against factory defective merchandise.
• The Amicus 3000 includes a two year warranty against factory defective merchandise.
• Warranty does not cover misuse of product.

RETURNS

• Custom-made rackets are non-returnable and non-refundable.
• All CD’s, DVD’s, and videos are non-returnable and non-refundable unless found to be factory defective.
• At Butterfly Table Tennis’ discretion, items which are deemed to be unfit for resale are non-returnable and non-refundable
• Returned merchandise will not be accepted without prior oral or written authorization and proof of purchase.
• Returned goods must be shipped with freight prepaid via USPS. If the returned merchandise is found to be factory defective the shipping charges will be credited to your account.
• For all returned merchandise, the service charge will only be reimbursed for products which are found to be factory defective.
• All order discrepancies must be resolved with Butterfly Table Tennis within ten days of the date of delivery, after which all sales are considered final.
• Prices and policies are subject to change.
  

"Butterfly Price Guarantee"

The Butterfly Price Guarantee assures you that products purchased from the Butterfly Table Tennis Center/Butterflyonline.com will not cost you less if purchased from any other North American online retailer. If you find a regularly priced product from another North American online retailer to be cheaper prior to your purchase, we will not only match their price, but also take an additional 10% off of the difference in price.